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Important Information

Link arrow DHL North Macedonia | Link arrow Important Information | COVID-19

Important Information

03/24/2020
Latest Network UpdatesExternal Link / New Window
In the face of the challenges posed by the current global COVID-19 situation, DHL Express is working to maintain a reliable delivery service for you and your customers. We are currently mobilizing our business continuity plans, monitoring and responding to rapidly changing local conditions.
In order to ensure operational continuity and to keep connecting the world with a high-quality service, effective 1st April 2020 we will temporarily and until further notice levy an Emergency Situation Surcharge to all Time Definite International (TDI) shipments.
This Emergency Situation Surcharge will allow us to cover part of the operating cost increases and the necessary air network adjustments during the time of this emergency situation.
Please find below the mechanism of this surcharge:
 Billing MethodChargeable WeightCharge Amount
Emergency Situation SurchargeFixed Charge
Per Shipment		Up to 2.5 kgNo charge
2.51 - 30 kg€ 2.50
30.1 - 70 kg€ 15
70.1 - 300 kg€ 50
>300.1 kg€ 200
In case you need further specific detail about the actual operational status in your country, please contact your account manager or customer service representative.
DHL Express transports your shipments around the world using our own fleet of dedicated DHL cargo aircraft, supported by significant amounts of commercial air cargo purchased on passenger flights. This unique model provides the coverage, capacity and service levels that you, have come to expect, connecting all 220+ countries and territories worldwide.
You will all have seen in the news or experienced firsthand the dramatic impact the current COVID-19 crisis is having on the global aviation industry, resulting in significant reductions or complete cancelation of passenger flights in most countries.
Our Global Network teams have been working around the clock to react and adjust our network, adapting it to reflect the changes in capacity and demand resulting from the global upheaval. The massive reduction in available commercial air cargo capacity and destinations has necessitated a switch to more indirect routings and the purchase of additional cargo aircraft lift, which is in high demand.
These factors, among others, increase our costs during this period to unsustainable levels.
This Emergency Situation Surcharge will allow us to cover part of the operating cost increases and the necessary air network adjustments during the time of this emergency situation.
Below you will find how this will work for 2 example shipments:
  • 20 kg shipment from Wellington (New Zealand) to London (United Kingdom):
    Surcharge amount: € 2.50
  • 190 kg shipment from Bogota (Colombia) to Athens (Greece):
    Surcharge amount: € 50
The Emergency Situation Surcharge will be applicable to all Time Definite International (TDI) shipments.
It is not applicable to Day Definite International (DDI – road) or Time Definite Domestic (TDD) shipments. It also does not apply to our Life Science and Healthcare customers and DHL Medical Express (WMX) shipments.
We kindly ask you to ensure your invoice approval cycles & process have been updated accordingly to avoid any delays.
 
View updates from Deutsche Post DHL Group Coronavirus task force.View updates from Deutsche Post DHL Group Coronavirus task force.External Link / New Window